- Is my money safe in an EMI?
- Your money is "safeguarded", not insured. An EMI must hold client funds in a segregated account at a real bank, separate from its own operational funds. This means if the EMI fails, creditors cannot claim your money. However, you are not a depositor of the safeguarding bank, and the funds are not covered by government deposit insurance like FSCS or FDIC. Recovering your funds in an insolvency scenario can be a slow process administered by a liquidator, unlike the near-instant payouts from a deposit insurance scheme. For large operational balances, this distinction is critical.
- Why did Wise or Revolut close my business account?
- Wise, Revolut, and other large EMIs close accounts when their automated risk systems flag activity that falls outside their core appetite for simple, low-risk transactions. This could be due to your business industry (even if it's legal), the jurisdictions you transact with, the size or frequency of payments, or holding large balances. Their business model is based on scalable, low-touch compliance. Investigating complex cases is not profitable for them. The closure is not personal. It is a commercial decision driven by their risk framework and operational structure.
- What is the difference between safeguarding and deposit protection?
- Safeguarding is a regulatory requirement for EMIs. It means they must keep your money separate from their own funds, usually in a client money account at a partner bank. Deposit protection is a government-backed insurance scheme for licensed banks. If your bank fails, a government body (like the FDIC in the US or FSCS in the UK) will guarantee your deposits up to a certain limit. Safeguarding protects your money from the EMI's creditors, but deposit protection insures it against the bank's failure itself. The latter is a much stronger form of protection for your capital.
- Can an EMI refuse to return my money?
- An EMI cannot legally seize your money, but it can freeze your account while it conducts a compliance review. This is a common point of failure. If they have a suspicion of financial crime or a breach of their terms, they are obligated to hold the funds and, in some cases, report it to the authorities. The review process can be opaque and slow, leaving you without access to your funds for weeks or even months. While they cannot ultimately keep the money without a legal basis, the prolonged freeze can be devastating for a business's cash flow.
- Do I need a bank account if I have an EMI account?
- For any serious, internationally complex business, yes. Relying solely on an EMI is a significant operational risk. You should view EMIs as a useful tool for specific payment needs, like low-cost FX or fast transfers. However, your core operational account, where you hold significant capital, receive investment, and make critical payments like payroll, should be with a fully licensed and insured bank. This bank should have a risk appetite that matches your business profile. Using both in parallel, a real bank for core banking and an EMI for transactional payments, is a resilient strategy.